Privacy Policy

White Tiger Dojo (“White Tiger Dojo,” “we,” “us,” or “our”) operates a martial arts school at 99 Industrial Rd, Berkeley Heights, New Jersey 07922, and the website at whitetigerdojo.com. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the choices you have.

This policy applies to our website, our enrollment and waiver forms, our text message (SMS) program, our telephone and AI voice assistant, and our email communications. It does not apply to third-party websites we link to.

By using our website or providing us your information, you agree to this Privacy Policy. If you do not agree, please do not use the site or submit information to us. This policy should be read together with our Terms and Conditions.

Information you give us

We collect information you provide directly when you enroll, request classes, sign a waiver, submit a payment form, contact us, or opt in to messages. Depending on the form, this may include:

• Name of the student and, for minors, the parent or legal guardian
• Email address, mobile and home telephone numbers, and mailing address
• Date of birth and sex assigned at birth (used for age-appropriate class placement)
• Emergency contact details and any medical conditions, allergies, or injuries you choose to disclose so we can train you safely
• Electronic signatures on waivers and enrollment agreements
• Payment plan selection, billing method, and payment history. Card and bank details are entered directly with our payment processor — we do not collect or store full card numbers on our systems.
• Attendance records, belt rank, and promotion history
• How you heard about us, and any notes from your conversations with us

Information collected automatically

When you visit our website we may automatically collect standard technical information such as IP address, browser type, device type, pages viewed, referring page, and the dates and times of your visits. We use this to keep the site secure and to understand which pages are useful.

Communications data

We keep records of our communications with you, including the content and delivery status of text messages, email opens and replies, chat widget conversations, and call records. Where calls are recorded or transcribed, that is described in the AI Voice and Automated Calls section below.

We use the information described above to:

• Enroll students, place them in appropriate classes, and track belt progression
• Take and maintain attendance, and manage class credits on your plan
• Process payments, issue receipts, and send billing and renewal reminders
• Respond to inquiries, schedule trial classes, and confirm or reschedule appointments
• Notify you about schedule changes, closures, testing dates, seminars, and dojo events
• Keep students safe — including having emergency contact and medical information available to instructors
• Send promotional or marketing communications, where you have given us the appropriate consent (you can withdraw this at any time)
• Maintain the security of our website and prevent fraud or abuse
• Comply with our legal obligations and enforce our agreements

White Tiger Dojo operates an application-to-person (A2P) text messaging program. This section describes how that program handles your mobile information. Our full SMS Terms of Service are set out in our Terms and Conditions.

How we obtain your consent

We only send text messages to people who have opted in. You may opt in by providing your mobile number and agreeing to receive text messages through the chat widget on our website, by checking the SMS consent box on a form on our website, by providing and authorizing your mobile number on a paper enrollment or waiver form, by giving verbal consent to a staff member, or by texting us first.

Consent to receive text messages is not a condition of enrollment or of purchasing any program, product, or service. You can decline text messages and still train with us; we will simply contact you by phone or email instead.

What we send

• Class and appointment reminders, and trial class confirmations
• Schedule changes, weather closures, and other urgent dojo notices
• Billing, payment, and membership renewal reminders
• Belt testing dates, promotion notices, and event announcements
• Replies to questions you send us
• Promotional messages about programs, offers, and events — only where you have separately consented to marketing messages

Frequency and cost

Message frequency varies depending on your enrollment status and how you interact with us. Message and data rates may apply. Your mobile carrier’s standard rates apply to all messages sent and received.

Opting out and getting help

If you opt out, you may still receive non-marketing communications by email or telephone where we need to reach you about your membership, billing, or a safety matter. To rejoin the messaging program, opt in again using any of the methods above.

What we retain

To demonstrate compliance, we keep a record of your opt-in and any opt-out — including the mobile number, the date and time, and the method by which consent was given or withdrawn — along with message content and delivery status.

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your mobile carrier and is outside our control.

White Tiger Dojo uses an AI-powered voice assistant to help handle telephone calls. This lets us answer questions and book trial classes outside of the hours our instructors are on the floor teaching. This section explains how that works and what happens to your information.

How we use AI voice

• Answering inbound calls — the assistant can answer questions about class schedules, programs, pricing, and location, take a message, or book a trial class.
• Outbound calls — where you have provided the required consent, we may place automated calls for appointment reminders, missed class follow-ups, billing reminders, or to return your inquiry.
• Routing and notes — information you give during the call, such as your name, phone number, the student’s age, and what you are interested in, is saved to our customer records so a human can follow up.

Recording and transcription

Calls with our AI voice assistant, and some calls with our staff, may be recorded and transcribed for quality assurance, staff training, accuracy of scheduling, and record-keeping. Where a call is being recorded, you will be notified at the beginning of the call. If you do not wish to be recorded, tell us and we will continue by another means — you may also reach us by email or in person at the dojo.

Recordings and transcripts are stored in our customer relationship management system, restricted to authorized staff, and retained no longer than we need them for the purposes described above.

Consent for automated calls

Calls placed using an artificial or prerecorded voice, including AI-generated voice, are regulated under the Telephone Consumer Protection Act (TCPA). Where such calls are promotional or marketing in nature, we obtain your prior express written consent before placing them. Consent to receive automated marketing calls is not a condition of enrollment or of purchasing any program, product, or service.

Our commitments

• The AI assistant does not make medical, legal, or financial determinations, and its answers about pricing, schedules, and policies are confirmed by a person before anything is finalized.
• We do not use your voice, recordings, or transcripts to create a synthetic copy or clone of your voice.
• We do not sell or share call recordings, transcripts, or the information collected during a call with third parties for their own marketing purposes.
• You may ask us to stop contacting you by automated voice at any time by telling the assistant, telling a staff member, or contacting us using the details at the end of this policy.

We do not sell your personal information. We share it only in the limited circumstances below.

• Service providers. Companies that operate our systems on our behalf — website and database hosting, our customer relationship and messaging platform, our email delivery provider, and our payment processor. They may only use your information to provide services to us.
• Telecommunications carriers. To the extent necessary to transmit a text message or place a call you have consented to receive.
• Legal and safety. Where required by law, subpoena, or court order, or where we believe disclosure is necessary to protect the safety of a student, our staff, or the public, or to establish or defend legal claims.
• Business transfer. If the dojo is sold or reorganized, your information may transfer as part of that transaction, subject to this policy.
• With your direction. Any other sharing you ask us to do or agree to.

We teach students of all ages, including children under 13 in our KinderKubs and Pre-Teen programs, so we necessarily hold information about minors.

• Our website is intended for use by adults. We do not knowingly permit children under 13 to create accounts, submit forms, or provide personal information to us online.
• Information about a minor student — name, date of birth, medical conditions, emergency contacts, and attendance — is provided to us by a parent or legal guardian as part of enrollment, and is used only to run the program safely and to communicate with that parent or guardian.
• We send text messages and place calls to the parent or guardian’s number, not to a child’s.
• We do not use children’s information for behavioral advertising, and we do not sell it.

A parent or legal guardian may review, correct, or request deletion of their child’s information, and may refuse further collection, by contacting us at darren@whitetigerdojo.com. If you believe a child under 13 has provided us information online without a parent’s involvement, contact us and we will delete it.

We sometimes photograph or record classes, testings, and events for instruction and promotion. Permission for this is handled through the photo and video release in our waiver forms, and you may withdraw it at any time by writing to us. If you ask us to remove an image of you or your child from our website or social media, we will do so promptly.

Our website uses cookies and similar technologies to keep the site working, remember your preferences, secure administrator sessions, and understand how the site is used. Our live chat widget also sets cookies so a conversation can continue across pages.

Most browsers let you refuse or delete cookies through their settings. Blocking cookies may cause parts of the site, such as the chat widget or the administrator login, to stop working correctly.

We keep personal information for as long as needed for the purposes described in this policy. Student, attendance, waiver, and payment records are retained for the duration of the membership and afterwards for as long as necessary to meet our legal, insurance, tax, and accounting obligations, and to establish or defend legal claims. Records of messaging consent and opt-out are kept for as long as required to demonstrate compliance. When information is no longer needed, we delete it or render it anonymous.

We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted connections to our website, access controls limiting student records to authorized staff, and a payment process in which card details are handled by our payment processor rather than stored by us. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. If a breach affects your personal information, we will notify you as required by New Jersey law.

You may, at any time:

• Ask us what personal information we hold about you or your child, and request a copy
• Ask us to correct information that is inaccurate or incomplete
• Ask us to delete information, subject to records we must keep for legal, insurance, or accounting reasons
• Reply STOP to any text message to stop text messages
• Use the unsubscribe link in any marketing email to stop marketing emails
• Ask us not to contact you by automated or AI voice call
• Withdraw a photo or video release

To exercise any of these, contact us at darren@whitetigerdojo.com or 908.663.8949. We may need to verify your identity before acting on a request. We will not discriminate against you for exercising these rights.

Depending on where you live, you may have additional rights under state privacy law. If you believe we have not handled your information properly, please contact us first so we can try to resolve it.

Our website links to third-party services, including our payment processor and social media pages, and embeds a third-party chat widget. Those services have their own privacy policies and we are not responsible for their practices. We encourage you to read the privacy policy of any third-party service before providing it information.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes affecting how we use your information will be communicated to you by email or text where appropriate. Continuing to use our website or services after an update means you accept the revised policy.

If you have questions about this Privacy Policy, or about how we handle your information, contact us: